Privacy Policy

This Privacy Policy explains how VD Solutions ("we", "us", or "our") collects, uses, stores, and protects information in connection with our Virtual Fitting Room app and related services (the "Service"). We are committed to protecting your privacy and handling your data in a responsible and transparent manner.

• Shop Information (Merchants): When a merchant installs our app, we may collect the shop's domain, shop ID, and configuration settings necessary to provide the Service.
• Customer Interaction Data: When end-users interact with the Virtual Fitting Room (e.g., clicking the Try-On button, adding to cart from the sidebar), we may log event metadata such as timestamps, product handles/IDs, anonymized or truncated IP addresses, and basic technical data (device, browser) for security and analytics. We do not use this information to identify a natural person unless explicitly provided by the merchant and permitted by applicable law.
• Images You Provide: To generate try-on previews, users may upload or select images. We process these images solely for generating the requested previews and do not sell or use them for any unrelated purposes. Depending on your configuration, images may be temporarily stored and then discarded after processing.
• Cookies and Similar Technologies: We may use cookies or local storage to remember user preferences (e.g., last model image) and improve the Service experience.

• To operate, maintain, and improve the Service.
• To generate virtual try-on previews as requested by users.
• To provide merchants with aggregated, non-identifying analytics (e.g., clicks, try-on counts).
• To troubleshoot, detect, and prevent fraud, abuse, or security incidents.
• To comply with legal obligations and enforce our agreements.

• Contract: Processing necessary to provide the Service to merchants and users.
• Legitimate Interests: Improving the Service, preventing abuse, and ensuring security.
• Consent: For optional features (e.g., certain cookies) where consent is required.

We do not sell personal information. We may share information with trusted service providers who assist in delivering the Service (e.g., cloud hosting, analytics, content delivery). These providers are bound by contractual confidentiality and security obligations. We may also share information if required by law, regulation, or valid legal process, or to protect the rights, property, and safety of VD Solutions, our users, or the public.

We retain information only for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law. Generated preview images and logs may be retained for a limited time to support quality, auditing, and abuse prevention, after which they are deleted or anonymized.

We implement reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on your location, information may be processed in countries that may have different data protection laws than your jurisdiction. Where required, we implement appropriate safeguards (e.g., standard contractual clauses) to protect your information during such transfers.

Subject to applicable laws, you may have rights to access, correct, delete, or restrict certain processing of your information, and to object to certain processing or request portability. You also have the right to lodge a complaint with your local supervisory authority. To exercise your rights, please contact us at[email protected]. If you are an end-user of a merchant's shop, please contact the merchant directly, as we act as a service provider to the merchant in many contexts.

The Service is not directed to children under the age of 13 (or such other age as defined by local law), and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated Policy on this page and update the Effective Date. Your continued use of the Service after the updated Policy becomes effective constitutes your acceptance of the changes.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected].

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